Frequently Asked Question

1. Make sure that Vision Point SDK is installed in the system:

• The latest version of Vision Point software for Windows OS
• The latest version of Vision Point software for Linux OS

2. Restart the computer.
Please note that for Windows 10, the shutdown is a type of Hibernate, so you need to perform a restart to initialize the card correctly.

3. Check the Board LEDs status:

Predator II:

Komodo II CXP:

Chameleon II:

Komodo II Fiber:

Board Status LEDs functionality description:

4. Check if the Frame Grabber card was found in the device manager:

5. Try to change the following BIOS settings if exist:

• Enable PCIe slot
• Set the PCIe slot to gen 3.0 x 8 lanes
• Slowdown device enumeration
• Disable SR-IOV (Single-Root Virtualization)
• Fastboot to "Thorough" (or disable)
• Disable "Data Link Feature Exchange" (refer to PCI-E 4.0 issue article)

6. If all of these steps didn't help, send us following information:

• LED status found in previous steps
• Status of the board in Device Manager in Windows or lspci command in Linux
• Photo of both sides of the Frame Grabber board
• Generate full diagnostic log